Big Blue designed DigiWave as a practical, cohort-based learning programme combining live workshops, advisory support, and strategic communications guidance. Over 15 months, participating organisations received hands-on training in digital communications, social media strategy, storytelling, audience engagement, branding, campaign planning, and content development. Alongside the training programme, Big Blue developed a comprehensive Communicator’s Toolkit, enabling more than 150 member organisations across the wider Citizens’ Platform network to adopt consistent, effective digital communication practices beyond the core training cohort.